When your AC is out or a pipe is leaking, it's easy to call the first number you find. But a few quick questions can help you avoid surprise bills and poor work.
1. Are you licensed and insured?
In Tennessee, HVAC and plumbing work over a certain size needs a licensed contractor. Insurance protects you if something goes wrong in your home.
2. Will I get the price before you start?
A good company tells you the full price after they find the problem and before they do the work. You should never be surprised by the bill.
3. What's your service call fee?
Ask what it costs just to come out, and whether it goes toward the repair.
4. Do you charge more for nights and weekends?
Many companies do. That's okay, as long as they tell you before they come.
5. What warranty do you give?
Ask about both parts and labor. Our repairs come with a 1-year labor warranty.
6. Can you show me the problem?
An honest technician is happy to show you the broken part or send you a photo.
7. What do your reviews say?
- Read recent Google reviews, not just the star rating.
- Look for comments about honesty and showing up on time.
- See how the company replies to bad reviews.
